What to Expect from this CyberGhost VPN Review?
As the name suggests, CyberGhost may be one of the stealthiest VPNs on the web. With over 6,600 servers in 89 countries, CyberGhost appears profoundly promising and apparently is one of the most prominent VPN Apps out there.. But does the Romanian-based company actually live up to their canny name? How secure are the servers? How fast is the CyberGhost connection? And can I continue the Game of Thrones on HBO if I picked up my bags and traveled to South Korea?
In this comprehensive article, we are going to answer all these crucial questions and more. We’ll talk about all the VPN features, analyze how it works, explain CyberGhost subscription plans and appraise CyberGhost VPN App. Finally, you will get to decide whether CyberGhost VPN is the right service for you. So, let’s get started, shall we?
CyberGhost Merits and Demerits
After doing some detailed research, testing, and badgering CyberGhost customer service helpline, below are a few of the main things we liked and disliked about this VPN:
Established back in 2011, CyberGhost is a Romania-based VPN Company. Today, the company has 65 employees split between their Germany and Romania offices. Much of the company’s software development work is carried out at the German office.
As mentioned earlier, CyberGhost VPN has 6,613 servers in 111 sites across 89 countries, which is a huge number as compared to many of its competitors. Keep in mind that torrents are allowed on almost all servers. The company offers custom apps for Android, iOS, Mac, Windows, and more.
Furthermore, Romania doesn’t belong to any international surveillance alliances, including Fives Eyes, Nine Eyes, or 14 Eyes. This means the company cannot be forced to share user data with any intelligence agency in the US, UK, France, or Canada. Nevertheless, this doesn’t mean that the Romanian government will not surreptitiously or forcibly steal personal data, especially from the servers within its borders. Although nothing is assured, it’s a good idea that CyberGhost is based in a country that is not a surveillance alliance member. Considering all these factors, it seems CyberGhost is a reliable company so far.
CyberGhost At A Glance
|Country of Origin:||Romania|
|Number of servers:||6600+|
|Number of countries:||111|
|Platforms supported:||Firefox, Chrome, Android TV, amazon fire stick, iOS, Android, Linux, macOS, and Windows.|
|Supported protocols:||WireGuard, PPTP, IKEv2, L2TP/IPSec, OpenVPN UDP, and TCP|
|Support:||Live chat, articles, and email|
CyberGhost VPN Plans
OpenVPN is a highly secure VPN option. Furthermore, its open-source, meaning users can evaluate the source code for weakness or use the protocol for other vital projects. Since OpenVPN is usually crowdsourced by a community that works hard to improve the code, it’s improbable to be hijacked by government agencies.
OpenVPN allows you to use advanced encryption standard – 256 encryption to easily bypass firewalls. This protocol works with routers, iOS, Android, Linux, macOS, Windows, and even Windows and Blackberry phones. Overall, OpenVPN isn’t just highly configurable; it’s also great for performance, security, and speed.
CyberGhost VPN Features
- Unlimited Wi-Fi Protection
- Easily Hide Your IP
- Strict No Logs Policy
- Highest Encryption Available
Will Cyberghost Log My Data?
CyberGhost will store your data or account information, including your username, email, payment information, address, and name. The company also keeps your IP address that they claim to store anonymously, location by country, and some anonymous data related to what web browser you are using. They also timestamp the time you accessed the VPN.
Although CyberGhost claims that this is “non-personal data” and is not associated with information within an encrypted tunnel, we strongly think this isn’t necessary to store.
Besides some basic information, they will need to maintain your account, and for subscription, it’s not essential to store any data about the devices you are using or exactly when you accessed the VPN. As a result, we are not entirely thrilled about the company’s “no-logging” policy, even though they don’t store anything regarding your VPN traffic.
What’s more, CyberGhost employs an advanced encryption standard – 256 bit, the gold standard to ensure your data is always protected. Even though we don’t agree with all the information they collect, we appreciate that they are transparent regarding the user data they collect.
Does CyberGhost Have A Kill Switch?
Yes. CyberGhost has a kill switch so that if the connection with the VPN is lost, your IP address won’t be temporarily exposed. Also known as the network lock feature, it cuts the Internet connection. It also closes all the webpages you were connected to, in order to protect your ID from government agencies and your Internet Service Provider (ISP).
The only downside is that you cannot just turn off the kill switch anytime you want. Let’s assume you are downloading or torrenting a big file: the moment connection with the VPN is lost, you also lose the Internet connection. This will eventually interrupt your download. This may be very annoying, especially if you aren’t concerned about your security at that moment in time.
Type of Tunneling Offered by CyberGhost?
If you are looking to access a private and public network simultaneously, you can easily do this with CyberGhost. You have to click on the Smart Rules and then click on Exceptions to simultaneously access things inside and outside the encrypted tunnel.
CyberGhost employs advanced encryption standard – 256, the gold standard and the most commonly used today. While utilizing 256-bit encryption and their domain name server, CyberGhost connects you to your chosen server. Even though you won’t be allotted your own private IP address, you are connected to an unspecified static IP address that you would be sharing with other VPN users using the same server. Essentially, this makes it very hard for any hacker to track or identify you.
Can I use CyberGhost for Streaming?
Yes! You’re free to stream your favorite shows whenever you want. CyberGhost users can freely access Netflix US content from any location. Nevertheless, CyberGhost users looking to access Netflix may be required to pay extra. Overall, streaming Netflix with this VPN is pretty straightforward. CyberGhost can also unblock Amazon Prime Video, YouTube Red, Hulu, Crunchyroll, ESPN+, and other streaming services.
Can I use CyberGhost for Torrenting?
Yes! CyberGhost allows torrenting and operates many servers that are well optimized for fast and safe downloads. This is marked correctly in the apps “For Torrenting” section. The app protection allows users to specify the apps that can only be easily connected to the web whenever the VPN is connected. For example, if you torrent, you can add the torrent client to the list so that the client won’t ever be utilized without the VPN. Every time a user launches their torrent manager, CyberGhost will connect automatically.
Protocols are currently essential since they help determine how user data is routed from your PC to a VPN Server. Different types of protocols function better in specific situations. Some protocols provide more security, while others offer faster Internet speed. Without further ado, let’s look at CyberGhost protocols to see if they have an option that fits your preferences.
The Layer 2 Tunneling Protocol or (L2TP) by itself does not form a secure connection. It doesn’t offer privacy or encryption. But if the L2TP is integrated with IPSec, you have got some fantastic defense to work with. What’s more, the L2TP builds a tunnel, whereas the IPSec deals with advanced encryption security -256 encryption, data integrity checks, and channel security.
Created back in 1995, Point – To – Point Tunneling Protocol is one of the best protocols out there. Hackers and government agencies have previously cracked the PPTP code, but security professionals have over the years upgraded the software.
PPTP doesn’t use any encryption. Instead, it utilizes different tunnels to compress the data. Moreover, instead of encryption, you may add secondary protocols such as TCP (Transmission Control Protocol) and GRE (Generic Routing Encapsulation). However, even with these security additions, your security still won’t be as compact as it would have been with L2TP/IPSec or OpenVPN.
How Fast Is CyberGhost?
Measuring CyberGhost speed is difficult because there are many factors involved. However, we tried to evaluate how fast it is by testing local US and UK speed with benchmarking sites, including TestMy.net and SpeedTest.
Speed from the UK data center to the nearest servers showed good results at around 160Mbps to 180Mbps. While this is very competitive with big names like ExpressVPN at about 160Mbps-170Mbps in our previous UK tests, it still trails behind the high performance we found from NordVPN NordLynx protocol at around 330Mbps – 350Mbps.
Our US performance results verified CyberGhost speed abilities with results at around 180Mbps – 240Mbps. Again, this isn’t the best, but unless you will be spending all day streaming Netflix, this should work for you.
As compared to all the VPN Subscription services we’ve discussed, CyberGhost is the most cost-effective option if you are planning to use it for the next few years. The company offers four subscription plans, including a one-month package, a one-year package, and two-year package, and a three-year package. However, besides the one-month subscription, users get a 45-day moneyback guarantee on all other subscription plans. So, this is enough time to test the service to ensure it’s the right VPN for you.
As usual, choosing the one-month plan might sound with regards to freedom, but you will be paying more for it; the monthly plan costs $14.15 per month to be precise. Choosing just a one-year plan will see the prices drop to $8.32 per month. Choose the two-year plan, and the monthly price drops to $3.49. It’s the long-term commitments that bring the most significant savings. At the moment, the three-year plan goes for only $2.25 per month – and this includes three extra months on top. This pricing structure makes CyberGhost one of the most affordable VPN services available. With a chance to torrent and stream almost everything you want and for quality encryption, CyberGhost is worth every dime.
CyberGhost Customer Support Service
The one thing that we appreciated about CyberGhost is the company’s outstanding customer service. When looking for the best VPN, I always take a closer look at the customer service level because I don’t want to feel stuck when I encounter problems. Over the years, I have submitted numerous questions to different VPN services, but some were really slow. Others didn’t even bother getting back to me.
Customer Support Features
To ensure all customer queries are promptly resolved, CyberGhost offers support services via email and live chat. The customer support service is available in different languages, including English, French, and German.
Essentially, CyberGhost has a very convenient live chat facility with very friendly and professional customer support agents. Furthermore, you will find a knowledgebase where you can find answers to some of the most commonly asked questions. Here you will find basic information to help you deal with the problem you are facing.
However, if this doesn’t work for you, you can still speak with a real human agent via live chat. Also, you can contact them via email and wait for a reply within 24 hours. Keep in mind that you need to click the “Help” button on the bottom right-hand corner and enter a specific keyword to the search facility before the live chat button finally appears.
Customer Support Ratings
CyberGhost has a 3.6 rating and 5.0 rating from amazon and Trustpilot, respectively. Most of the customer reviews I found were positive. However, the user reviews were a little mixed, with 40% and 20% of the reviews giving five and one stars, respectively. I liked the fact that CyberGhost replies to the user reviews.
When I closely checked the reviews that specifically mention customer support, only two were negative. It was like there were a few users who had issues that customer support could not resolve. One user mentioned feeling disappointed by the lack of telephone support.
Choosing a secure payment option is always very important when using a VPN. Since privacy and security are major factors that every user is concerned about, you should choose a secure payment option. Fortunately, CyberGhost accepts cryptocurrencies such as bitcoin. With bitcoin, you don’t have to share your banking details with the service provider, making it almost impossible to track the data back to you. Other payment options you can use include credit cards and PayPal.
How To Cancel CyberGhost?
With payment options like BitPay, PayPal, or credit cards, making online purchases has never been easier. However, suppose you want to cancel your CyberGhost subscription. In that case, you need first to access the Account Dashboard and then click “My Subscriptions.” Once the subscriptions tab opens, you just have to click on “Turn Auto-renewal off.” That’s all.
Let’s check out the CyberGhost app. A VPN app is something you should always look at, mostly if you regularly use a smartphone. It can be very frustrating if you sign up with a specific VPN only to realize later that the app is substandard or can’t use the service on your mobile device.
Fortunately, CyberGhost works on almost all major operating systems. Today, CyberGhost allows you to connect a maximum of seven devices at once. CyberGhost apps are available for Android, iOS, Linux, macOS, Windows, and Amazon Fire TV. Although there are no compatible apps for routers, the company allows you to configure the VPN on some routers manually.
CyberGhost Mobile Apps
Both Android and iOS apps offer beta WireGuard support and OpenVPN, which is a great development for the future.
On iOS mobile devices, options are a little limited. However, Apple users get an app with a favorites list, a complete complement of locations, and an additional feature. This allows them to define what the CyberGhost app does when connecting to certain networks. So, if you go to the library, your favorite restaurant, or bar, CyberGhost automatically does what you want.
Android users will have more features as compared to those available on Apple devices. With the Android app, you get to choose if you want the VPN to utilize a random port while connecting, which is very critical for circumventing the VPN blocking technology found in Netflix.
CyberGhost Vs. NordVPN
Alright, let’s take a look at how CyberGhost stacks up against NordVPN, one of its competitors. When I looked at the key features the thing that stood out most was the available tunneling options. CyberGhost offers split Tunneling. Therefore, if you choose CyberGhost, you can easily spread out the bandwidth for a much-improved user experience. However, NordVPN offers better privacy primarily because of features such as the kill switch and double VPN. However, that doesn’t mean CyberGhost is not a good VPN. So, before making your final decision, the following is the takeaway!
CyberGhost VPN vs. NordVPN Features
Here’s what I liked about NordVPN:
- Dedicated IP Address: Many VPN utilize static IP addresses shared by hundreds of users, but if you want a private IP address, NordVPN offers you the option to pay for such.
- Good Mobile Apps: They’ve some of the best mobile apps we’ve tested so far. NordVPN was easy-to-use, straightforward and most users gave it a positive review.
- Better privacy: Their double VPN encrypts traffic twice as opposed to CyberGhost’s single encryption.
Choose CyberGhost when looking for:
- Better speeds: CyberGhost performed better than NordVPN in terms of download speed, upload speed as well as ping. Even in the speed categories where NordVPN performance was good, CyberGhost speed remained fast.
- Split Tunneling: you will not have any issue connecting through a public and private network simultaneously with the VPN’s split tunneling feature for Windows and Android clients.
- More servers: CyberGhost prides itself on having more than 6,600 servers in 111 locations, which is more than NordVPN 5490 in 89 locations.
Regardless of the VPN you choose, it’s always important to make sure you get what you need. Honestly, picking one of the VPN services over another wasn’t easy for me. Ultimately, I would pick NordVPN for its protocol capabilities and cutting-edge encryption. Else, CyberGhost is also a great option because it’s very easy to use had a broader reach, and is a perfect choice for beginners.
CyberGhost Final Verdict
CyberGhost is a great VPN service with a very configurable Windows app, packed with many features, yet pretty easy to use. As a computer VPN, CyberGhost is a perfect option, and besides the iPlayer setback, there isn’t much to complain about.
Overall, we think CyberGhost is a good service, particularly if you are new to VPN services. However, choosing the right VPN is all about your preferences. CyberGhost is a good VPN if you are looking for:
- Superb customer service
- Affordable VPN service
- Netflix Access