What to Expect from this PrivateVPN Review?
Choosing the best VPN can be a daunting task, especially if you don’t know the exact qualities to look out for. In this article, I’m reviewing PrivateVPN, a popular VPN with over 150 servers in 62 countries. Based in Sweden, PrivateVPN is owned and operated by Privat Kommunikation Sverige AB. This VPN was created for only one reason: to resolve privacy issues on public networks.
In this VPN review, we’ll go through the pros and cons of PrivateVPN, its features, customer support systems, app, and subscription information. Most importantly, we’ll be putting PrivateVPN through various tests to ensure it’s up to our standards for data leakage and speed. Finally, we’ll answer the question: Is PrivateVPN really worth it? Let’s get started with our PrivateVPN review!
PrivateVPN Gains and Losses
First, here is a brief overview of what I think about PrivateVPN. Let’s start positive.
Now let’s get right into the nitty-gritty!
Based in Sweden, PrivateVPN has over 150 servers in 60 countries. The number of servers and their locations matters a lot. It’s always important to be closer to a server for a faster Internet connection. While I love Sweden and swedes, I’m not entirely thrilled about the PrivateVPN’s location.
Sweden is part of the international surveillance alliance fourteen eyes, which means they can be forced to share your data absolutely legally. Sure, this will only be done in a specific and dire situation, but this is the reason you are using the VPN. Sweden itself has been known to have strict policies on surveillance and retention, so it’s not entirely the best location for a VPN’s headquarters.
There are many ways to skin a cat, and the same holds for VPNs. Essentially, all VPNs usually create a private network where your IP address and data are encrypted, but the level of encryption isn’t the same. Let’s see whether or not PrivatevPN is up to snuff.
PrivateVPN At A Glance
|Country of Origin:||Sweden|
|Number of servers:||150+|
|Number of countries:||62|
|Platforms supported:||Windows, Android, macOS, iOS, routers, Linux, Kodi, BBC iPlayer, Netflix.|
|Supported protocols:||PPTP, IKEv2/IPSec, L2TP, OpenVPN UDP &TCP|
This is a popular open-source protocol that is used to create a secure tunnel for your data. Also, OpenVPN is often referred to as a gold standard for various VPN protocols and rightly so because OpenVPN offers a great balance between security and speed. OpenVPN provides up to 256-bit encryption using an Open SSL library and different security features that can be easily configured with protocols like SSTP, IKEv2/IPSec, L2TP, and PPTP.
- 2048-bit encryption with AES-256
- Unlimited server switches
- Anonymous torrenting
- Zero logging
- Supports all operating systems platforms
Will PrivateVPN Log My Data?
PrivateVPN doesn’t keep logs, which means it doesn’t track your web activity. Some VPN services keep logs; the information might be sold or may be requested by government agencies. Besides not logging your data, PrivateVPN is headquartered in Sweden, where there are relatively strict privacy laws, providing an extra protection layer from state agencies that might demand user data. PrivateVPN emphasizes that they don’t log user data. This means they won’t record or store your web activities.
The only data that PrivateVPN keeps is your payment method, email address, password, and username. Also, they keep track of the amount of data you’ve transferred within a month, plus a timestamp of your web activity and the number of simultaneous connections to prevent sharing of accounts. Also, they will never store your IP address of the websites you’ve visited.
Does PrivateVPN Have A Kill Switch?
Also known as a disconnect protection or network lock feature, having a kill switch means that any website or software automatically shuts down if a user loses connection to the VPN. So, this means you will still be protected from the public network even after losing your connection. We are pleased that PrivateVPN has a kill switch.
What Type Of Tunneling Does PrivateVPN Offer?
A small downside of the PrivateVPN is that it doesn’t offer split tunneling, which means you won’t be able to be on a public and private network simultaneously. Rather, all your data will have to go through the same encrypted VPN tunnel that uses more bandwidth as compared to split tunneling.
In simpler terms, encryption changes your data into inscrutable code. This is what prevents third parties from accessing your sensitive data, which is the main reason people choose VPNs. PrivateVPN gives you the freedom to choose from different encryption algorithms such as AES 256-bit encryption, the same encryption level used by various government and military agencies. Also, it supports different secure protocols, including IKEv2, PPTP, IPSec, L2TP, UDP/TCP, and OpenVPN.
Can I Use PrivateVPN For Streaming?
Yes. PrivateVPN has many designated Netflix streaming servers in different countries, including Peru, Italy, Germany, Canada, UK, and the US. The same is true when it comes to other popular streaming services. We were able to unblock Amazon Video, BBC iPlayer, ABC, and Hulu with PrivateVPN US servers.
Can I Use PrivateVPN For Torrenting?
PrivateVPN is a popular torrent-friendly VPN that fully supports unlimited Peer-to-Peer sharing. Also, Port forwarding is available on particular servers. True to their name, PrivateVPN has a strict no-data logging policy. When torrenting files, PrivateVPN high-level security keeps your web activity anonymous and private. Also, the VPN allows unlimited bandwidth, so you never have to worry about drops in speeds with larger file downloads.
Internet protocols determine how data is sent across a network. On Android and Mac, PrivateVPN is built using OpenVPN. On Windows and iOS, PrivateVPN uses IKEv2/IPSec VPN protocol. Other protocols used by this VPN include L2TP, IPSec, PPTP, IKEv2, and UDP/TCP.
How Fast is PrivateVPN?
No matter where you are located, PrivateVPN fully guarantees super-fast speeds on connected devices, whether you’re torrenting, streaming, or gaming with a VPN. The company buys High-Quality Network (HQN) Internet capacity directly from an IP transit provider, while other VPNs buy from web hosting companies who purchase from the IP transit providers.
Our speed tests were very positive. On our 75Mbps UK test connection, the UK servers hit speeds of 67Mbps – 68Mbps, with those close to European cities ranging at 04 – 60Mbps. Long-distance connections can be an issue at times. When we checked locations with the highest latency, the Philippines gave a 3Mbps – 5Mbps, while Indonesia didn’t connect at all.
Now let’s check into the dollar bills. Will PrivateVPN costs make you break a bank? Thankfully, no. With PrivateVPN, all subscription plans include high-speed unlimited bandwidth, 24/7 customer support, and PrivateVPN apps.
PrivateVPN has some fascinating payment options. Although the 24-month subscription options offer a great price, it doesn’t beat the great pricing offered by some VPN companies, like NordVPN. If you check through our NordVPN review, you see that NordVPN offers plans that are cheaper than PrivateVPN’s best offers.
As mentioned above, PrivateVPN prices are more affordable than many others at $9.40 billed monthly, or $5.90 if you pay three months upfront. On the other hand, opting for a yearly plan gets you another year for free.
However, PrivateVPN doesn’t sell any upgrades or add-ons. This service doesn’t charge for extra bandwidth or place limits on speed depending on the chosen plan. All the plans include support for six simultaneous devices, so you don’t have to pay for every device. Also, you can switch servers any time you want.
Without any additional services, these plans are very easy to understand. The only difference is how you choose to pay. Regardless of the subscription plan you opt for, there is a 30-day moneyback guarantee. Just make sure you cancel before then, and you will get a refund.
PrivateVPN Customer Support
Undoubtedly, if you use a VPN long enough, you will eventually need to get in touch with customer support. Let’s find out what kind of customer support service PrivateVPN has.
Customer Support Features
PrivateVPN offers customer support through email and live chat (available at chosen times). You can quickly get in touch with the customer support agents via the live chat feature, where you’ll be connected to a representative in few minutes.
The customer support section includes comprehensive setup guides with screenshots and videos to help install PrivateVPN on your smartphones and laptops. Nevertheless, the FAQs and guides aren’t as detailed as other popular VPNs, and there is little help with regards to how customers can troubleshoot problems or use specific features.
Customer support is available in case you need assistance installing the VPN on your desktop or mobile device. You can also contact support if you’re having issues using specific parts of the VPN service, like torrenting files or unblocking Netflix.
Customer Support PureVPN Reviews
As a man of the people, I want to know exactly what real PrivateVPN customers had to say about their customer support service.
If you are purchasing PrivateVPN through amazon, you’ll find that they have a customer rating of 3.7 from more than 50 customer reviews. There were only 24 user reviews that mentioned customer support was positive. Users who gave a one-star review mentioned slow download speeds and their dislike for the country where the VPN is based since it’s a member of fourteen Eyes.
On Google, PrivateVPN had a 4.0 rating, which is excellent. There were only five reviews that mentioned customer support – four were positive, and one was negative, so this wasn’t really helpful.
PrivateVPN accepts payments with PayPal, major credit credits (Discover, JCB, American Express, MasterCard, Visa), and most importantly bitcoin. Bitcoin is a great payment option, especially for those concerned about their privacy. With bitcoin, you don’t have to share your banking details with the company; thus, there is no way your payment information can be traced back to you.
How To Cancel PrivateVPN?
Cancelling PrivateVPN is a straightforward process. You get a full refund if you choose to cancel your subscription within 30 days. All you have to do to cancel PrivateVPN is contact the customer support team and request to cancel. Next, you can request a refund if you’re still within the 30 day moneyback guarantee.
Types of devices and platforms supported:
- Other apps supported:
Supporting up to six connections simultaneously, PrivateVPN works on different devices, including Mac and Windows computers. The app is available for Android and iOS devices. Installing the app only takes a few minutes, and you can connect to any of the available VPN server locations to make your online activity anonymous, secure, and private.
You can install PrivateVPN on most devices, including Blackberry, Android, iPad, and iPhone. It’s fully compatible with Linux, macOS, and Windows operating systems. Also, you can set up this VPN on your router. To set up PrivateVPN on many devices, download the PrivateVPN app. The PrivateVPN app will walk you through the entire installation process, including selecting the connection type and country.
The PrivateVPN app lets you connect to a private and public network simultaneously and got a 3.5 and 3.9 rating from Google Play Store and Apple Store, respectively. This is a considerable difference in PrivateVPN rating; so, we decided to look at what Android users thought about the app.
It seems like the PrivateVPN app worked for about 50% of Android users, who have positive reviews. The other half experienced issues installing the app and had to use other software to run PrivateVPN.
PrivateVPN vs. NordVPN
Both VPNs have many things in common, including zero-logging policies, various protocols, multi-platform compatibility, torrent support, DNS leak protection, and kill switches. Moreover, the two VPNs offer six simultaneous connections, which is ideal for families.
Registered in Sweden, PrivateVPN fights hard to maintain its place as a reliable VPN to surf the web anonymously with stable connections and strong encryption. However, it still falls behind Panama-based NordVPN seamless performance and a wide variety of add-ons and features.
With over 4,400 servers in 60+ countries, NordVPN is one of the fastest VPN we’ve tested. From torrenting online videos to downloading torrents, we didn’t find any notable buffering or slowdowns. PrivateVPN performance was also exceptional during our speed tests, but it could not reach the high speeds posted by NordVPN.
NordVPN is regularly adding new servers to different locations around the world. At last count, we found 5,400+ servers in 59 countries. On the other hand, PrivateVPN is on the lower spectrum with only 150 servers.
Double VPN Encryption
With two-layered (Double VPN) encryption and highly advanced security like an ad blocker and malware protection, NordVPN seems like a much better option. On the other hand, PrivateVPN gains an edge with lower prices by keeping their VPN service more straightforward, without necessarily sacrificing reliability. Although both VPNs bypass firewalls and works in China, NordVPN wins since it has more servers than PrivateVPN.
If you are looking for super download speeds, NordVPN takes the cake over PrivateVPN in all categories – upload speed, download speed, and latency on both Windows and macs. Aside from speed, PrivateVPN and NordVPN have many similarities. Both offer a network lock feature, an essential element for any VPN.
Of course, both VPN don’t log data. However, unlike NordVPN, PrivateVPN gives you a new IP address every time you access their server, which is a great thing. Ultimately, everyone wants to choose NordVPN over PrivateVPN because of better performance and increasing torrenting abilities on speed tests.
PrivateVPN is an excellent option for a VPN; below is the final breakdown of whether or not it’s a good fit for you. I would recommend PrivateVPN if you would like:
- Affordable: With a 24-month plan that is available for only $2.07 per month, it doesn’t get any cheaper than this.
- Speed: Whether you have Windows or mac, PrivateVPN won’t slow down your Internet connection.
- Doesn’t log data: I love that PrivateVPN only saves necessary information for billing and maintaining an account.
However, look elsewhere if you don’t want:
- Fourteen Eyes Surveillance: Based in Sweden, a member of Fourteen Eyes can be forced to share user data.
There are many reasons why a person would want a VPN, and privacy is just one of them. People use VPNs to access software or websites from other countries, safely share and download files, and get discounts online. Whatever your reason, you want a trustworthy, secure VPN, and yes, you don’t want to slow your Internet connection.
That’s it for us! Let’s know what you decide. Until next time!