PureVPN Review 2021 – Speed Test, Logs & Expert Rating

Why Pure VPN

Iron-Clad Security of Your Online Avatar

Unique Advantage

Allows P2P File Sharing and Torrenting

4.7 / 5
TOTAL SCORE

What to Expect from this PureVPN Review?

In a perfect world, choosing a great VPN would be very easy. It would be packed with great features and cost almost nothing. The VPN would even run in the background unnoticed, all while using highly advanced encryption protocols to add an impenetrable security layer. Today, we continue our search for the crème de la crème of VPNs. Is PureVPN that mythical VPN, which works smoothly with all the bonus features that you want?

→ Try PureVPN Free! ← 

In this detailed PureVPN review, we’ll discuss its pros and cons, key features, the parent company, and how it performed in our tests. Next, I will show you PureVPN’s available subscription options, its apps, what their customer support is like, how it compares to other popular VPNs, and is PureVPN a good choice altogether. Let’s dive right in!

PureVPN Pros and Cons

Before we jump right in, let’s go over its pros and cons.

What We Like

No data logging
Packed with many features
Speed
Ten simultaneous connections
What We Dislike

Mixed customer support reviews

About PureVPN

Founded back in 2006, PureVPN is one of the oldest VPNs around. Because PureVPN is based in Hong Kong, the VPN isn’t subject to international surveillance alliances such as fourteen Eyes, Nine Eyes, or Five Eyes. This makes it very difficult for PureVPN to be forced by any country to hand over their user data, an excellent advantage for a VPN company. Although the company’s location doesn’t say anything about its reliability, it helps to not be bound to the government’s anti-privacy laws.

Now, over a decade since PureVPN was established, it has grown to have over 6,500 servers in more than 140 countries across the globe. This type of global presence is essential for a VPN mainly because your Internet’s speed partially depends on your proximity to a server. With so many servers across the globe, it’s likely that PureVPN has a server close to where you live.


PureVPN At A Glance

Country of Origin:Hong Kong
Number of servers:6500+
Number of countries:140+
Platforms supported:Xbox, PlayStation, Chromecast, Raspberry Pi, Now TV Box, Boxee, Roku, Kodi, Microsoft Surface, more.
Simultaneous connections:10
Split tunnelingYes
Kill SwitchYes
Supported protocols:PPTP, SSTP, L2TP/IPSec, OpenVPN TCP, OpenVPN UDP
Support:Articles, email, 24/7 live chat
Website:www.purevpn.com

 

PureVPN Plans

1 Month
$10.95
  • Costly
  • Billed Every Month
  • No Discount
2 Years
$3.33
  • Balanced Solution
  • 31-day Money Back
  • 70% Discount

→ See the Latest Offer for September, 2021


OpenVPN

This is an open-source VPN protocol that’s used to create secure tunnels for your Internet traffic. The OpenVPN protocol is sometimes considered a gold standard when it comes to the best VPN protocols, which is true because it offers some outstanding balance between security and speed. It provides 256-bit encryption utilizing the Open SSL library as well as other security features that can be easily configured as needed with protocols such as SSTP, IKEv2/IPSec, L2TP, PPTP, and more.

PureVPN Features

  • Zero log policy
  • Torrenting
  • Kill switch
  • Split tunneling
  • Netflix

PureVPN Logs – Will They Keep Your Data?

A VPN company’s data logging policy is more important than any other fancy feature. The data logging policy clearly shows whether or not the VPN Company logs your private IP address and web traffic. So, does PureVPN record or store your session data?

Well, PureVPN has admitted to logging some personal data but have since changed the privacy policy to be a real no-data logging VPN. To make the long story short, there is a time when PureVPN assisted the FBI to identify a person based on their usage of PureVPN. The company received a lot of backlash for this, mainly because their no data logging policy at the time was found to be misleading.

PureVPN completely changed its privacy policy after that incident. They went as far as getting an independent security company, Altius IT, to confirm that the VPNs system doesn’t record or keep any data that may be used to identify a customer.

Later, the Big 4, who verified the no data log status, audited PureVPN. Therefore, to summarize, you can rest assured that PureVPN won’t log your Private IP address or web traffic. PureVPN is among the few VPNs that different independent third parties have audited.

→ PureVPN – See Privacy Policy


Does PureVPN Have A Kill Switch?

Also known as a network lock feature, a kill switch is a feature that kills your Internet if the VPN connection is lost. A kill switch will help if you are a reporter or downloading content that may be copyrighted. Without the network lock feature, a momentary outage might reveal your private IP address as well as the sites you’re on. The kill switch works by stopping your Internet so that your location and IP address aren’t exposed. Fortunately, PureVPN has a kill switch on Linux, Android, Mac, and Windows.


PureVPN Split Tunneling

Split tunneling is a feature that allows you to decide which of your web traffic gets encoded and which goes to your Internet Service Provider. Without split tunneling, the VPN is either ON/OFF. Why is it important to have this feature? Imagine you live in Colorado. You want to rewatch The Game of Thrones on HBO in high definition without any buffering. You also want to securely browse the web at the same time. Bam! Split tunneling comes to your rescue. The good news is that PureVPN offers split tunneling on Windows and Android.


PureVPN Encryption

In the same way that the security of a lock largely depends on how this lock stands up to abuse, the same thing can be said about encryption. If you are looking to safeguard your privacy on the Internet, then you require a VPN with more robust encryption. PureVPN employs advanced encryption standard (AES)– 256 for encryption, which might take millions of years for cybercriminals to crack. So yes, I can say that PureVPN encryption is secure and robust.


Can I Use PureVPN For Streaming?

PureVPN Netflix unlocking delivers seamlessly, accessing multiple libraries with ease. Also, it’s capable of accessing Disney+, which is considered to be one of the most difficult streaming services to unlock. Unfortunately, the same cannot be said for Amazon Prime Video or BBC iPlayer; in our tests, we couldn’t open either of these streaming services. If you are interested in VPN  for Amazon Prime Video check our suggestions here.


Can I Use PureVPN For Torrenting?

When it comes to torrenting, PureVPN is quite capable. You’ll get decent download speeds, NAT firewall protection, and split tunneling. Nevertheless, many popular server locations, including Australia, Canada, the US, and the UK, usually block P2P. Although there isn’t anything stopping you from choosing a different server, VPN like NordVPN and ExpressVPN allow torrenting on all servers.


PureVPN Protocols

Internet protocols control how data packets are transmitted across a network. The level of security a VPN offers depends on the chosen protocol. PureVPN uses IPSec/IKEv2 on iOS, OpenVPN on Android and macOS, and OpenVPN/IKEv2 protocols on Windows. The InfoSec community considers all these protocols to be secure. PureVPN allows you to choose between “No Encryption and the PPTP protocol for those that value speed over security. Read on to find more information about these VPN protocols.

IKEv2/IPSec
IKEv2 or the Internet Key Exchange version 2 is a popular VPN protocol that automatically re-creates your connection to the VPN after losing your Internet connection. This is very important, especially if you want to switch between mobile hotspots and Wi-Fi, which often happens when using your mobile phone. The Internet Protocol Security or IPSec is a selection of Internet protocols to transmit data over the Internet connection steadily.
L2TP/IPSec
L2TP or Layer 2 Tunneling Protocol usually combines with IPSec to form a secure VPN Client. L2TP produces the VPN tunnel, whereas IPSec deals with integrity checks, channel security, and encryption. However, the L2TP/IPSec is slower than OpenVPN and IKEv2.
PPTP
PPTP or Point-to-Point Tunneling has been around since the 90s. The VPN protocol builds tunnels to compress the data packages. Secondary protocols such as TCP or GRE are utilized for encryption. Generally, PPTP is considered outdated. It’s also not the securest method around.

PureVPN Speed Test

Speed is a crucial factor when choosing a VPN. According to our test results, PureVPN performance was mixed. In our morning tests on the 600Mbps US line, there were some excellent speeds of about 190Mbps to 250Mbps. This is very competitive as compared to the fastest VPNs around. With regards to our 75Mbps UK connection, we averaged about 64Mbps-65Mbps, which is very serviceable.

However, in our evening tests on the US line, speeds slowed to 2Mbps – 15Mbps. Nevertheless, the tests were carried out in April 2020 when the planet was plunged into covid-19 lockdown and Internet use had increased.

Why Pure VPN

Iron-Clad Security of Your Online Avatar

Unique Advantage

Allows P2P File Sharing and Torrenting

4.7 / 5
TOTAL SCORE

PureVPN Subscription

Now that you understand much about PureVPN let’s see whether their subscription plans are cost-effective. Keep in mind they have a 31-day moneyback guarantee. Also, PureVPN has a 7-day trial for only $0.99. At the end of the week, this automatically changes to a one-year subscription plan of $69.

→ See PureVPN Plans & Subscriptions

Options

As luck will have it, PureVPN subscription costs are very affordable, ranging between $3.33 and $10.95. The price further drops with a long-term commitment. With regards to payment options, you can use cryptocurrency, PayPal, or credit cards to pay for PureVPN.

If you are looking to buy PureVPN for your company, this price ranges from $8.45 to $9.99/month per user for a maximum of 10 users. The price further reduces if you add more users. You can pick PureVPN dedicated IP addresses from Singapore, Malta, Germany, Hong Kong, Canada, Australia, United Kingdom, and the United States.

For every subscription, you can easily connect five devices simultaneously from the same location with any subscription plan; you can switch between unrestricted number of servers.


PureVPN Customer Support

There are very few things that are as disappointing as having to contact customer support for technical issues. Unless you are a tech specialist or really good at browsing the Internet, the chances are that you will be glad to have help if a problem arises. So, does PureVPN offer good customer support service? Let’s check it out.

Customer Support Features

If you have queries, you can contact PureVPN customer support through live chat 24/7 or email. Also, they have a customer support center that is full of FAQs and help guides. Not to forget the “Contact Us” form that is similar to sending emails. Although live chat is my preferred contact method, some people still prefer telephone calls. If this is the case, then you are out of luck because PureVPN doesn’t provide support via phone calls.

Customer Support Ratings

The PureVPN has a 3.3 rating on Amazon out of more than 600 reviews, which is decent, but nothing to brag about. Out of the 15 reviews that mentioned customer support, nine were positive, slightly more than 60%. Whereas we are glad that most of the customer reviews were positive, it was with a very small margin. Some people said that the response times were fast, while others got a response too late or never received any response.

On Trustpilot, we found they had a rating of 3.2 from 200 reviews. This doesn’t sound good, but they had a good number of five-star reviews (75%). Many of the customers who gave PureVPN one-star review reported long waiting times for a response or difficulties getting a refund.


Payment Options

Are you looking to buy a PureVPN account? You will be pleased to find there are several ways through which you can pay for their service. They accept payments through PayPal, credit cards, and debit cards. The good news is that all payments are processed securely through either Plimus or AlertPay. If you’re concerned about privacy and don’t want the payment details tracked back to you, you can use bitcoin to pay for the VPN service.

→ PureVPN – See All Payment Options


PureVPN Cancel – How To Do It?

You need to sign in to your PureVPN account to fully access live chat and ask for your refund/cancellation. After you’ve logged into the Member Area, you should click on the bottom right-hand corner of your screen. Once you are connected to an agent, let them know you intend to cancel your account and ask for a refund.


PureVPN App – Android, iOS & More

Most of the time you’ll spend dealing with a specific VPN will be on their apps, so a great user experience is quite important. Let’s look into PureVPN app – what it offers, supported devices, and whether it has impeccable functionality.

The PureVPN app is fully supported on Amazon FireOS, Android, iOS, Mac, and Windows. Inside PureVPN apps, you’ll find a big bar or button to turn on this VPN service. This is a simple user experience that is intuitive for everyone. And the good news is that it seems many customers think highly of their apps. PureVPN has an excellent 3.7 and 3.4 rating from Apple Store and Google Play, respectively.

→ PureVPN Mobile App Download


PureVPN vs. Hotspot Shield

PureVPN is a popular VPN with many similarities to Hotspot Shield. Both have a higher number of servers, but PureVPN wins with more than 6,500 servers compared to Hotspot Shields 3,200 servers. Also, PureVPN is based in Hong Kong, a country that isn’t subject to any data retention laws or international surveillance alliance. On the other hand, Hotspot Shield is headquartered in the US, a member of the Five Eye International surveillance alliance and stringent data retention laws.

PureVPN vs. Hotspot Shield

FeaturePureVPNHotspot Shield
Kill switchYesYes
Log dataNoYes
TorrentingYesYes
NetflixYesYes
Split tunnelingYesYes

→ See PureVPN Plans & Subscriptions

Although both VPNs don’t log data that can tie your Internet traffic back to you, Hotspot Shield Premium is known to long more information than PureVPN. Hotspot Shield Premium logs the duration of your sessions, accessed domains (on an anonymized basis), and the bandwidth consumed. PureVPN says it doesn’t store such information.

Both VPN have kill switches/network lock feature, an important security feature, but Hotspot Shield only offers the kill switch on Android, macOS, iOS, and Windows devices. PureVPN offers split tunneling, something that Hotspot Shield doesn’t. However, you can torrent files and stream from Netflix with both VPNs.

Both give users a dynamic IP address that keeps changing every time you connect. I strongly prefer how both VPNs frequently rotate their IP address because it makes it difficult for a cybercriminal to track you. PureVPN and Hotspot Shield are fairly similar in price. PureVPN is slightly cheaper if you consider the monthly fee ($12.99 vs. $10.95). But then Hotspot Shield is somewhat expensive if you look at the prices for long-term commitments ($6.99 vs. $ 3.33).

Now that I’ve gone through how Hotspot Shield and PureVPN features compare let’s check out their performance. PureVPN worked faster on Mac and Windows than Hotspot Shield. Neither system had any WebRTC or DNS leaks. Overall, I would recommend PureVPN over Hotspot Shield because of its faster speed and stringent data logging policy.

PureVPN Final Verdict

Overall, I think PureVPN is a great VPN option. PureVPN apps have all essential features. Our speed test results showed it’s fast, although not the fastest. And although they should be more transparent about their no data logging policy in the past, it’s relaxing to see they changed their policy and are independently audited by third parties who have confirmed they don’t keep logs. So, below is a breakdown to help decide whether PureVPN is the right VPN for you. Choose PureVPN if you want: speed, split tunneling, Netflix streaming, and no data logging. However, keep looking if you don’t like a VPN with lackluster apps.

Why Pure VPN

Iron-Clad Security of Your Online Avatar

Unique Advantage

Allows P2P File Sharing and Torrenting

4.7 / 5
TOTAL SCORE

PureVPN FAQs

Does PureVPN have a manual configuration?

PureVPN has apps for Android TV, Linux, Google TV, and amazon fire TV stick. However, you will have to configure PureVPN for other devices manually. This means you can also use this VPN on Kodi, PS4, routers, Xbox, Roku, and Apple TV.

Does PureVPN have browser extensions?

If you like having the VPN integrated with a web browser, PureVPN has compatible browser extensions for Firefox and chrome.

Is PureVPN Safe?

PureVPN utilizes IKEv2/IPSec on iOS, OpenVPN on Android and macOS, and IKEv2/OpenVPN protocols on iOS. The InfoSec community considers all these protocols to be very secure. PureVPN allows you to choose between no encryption and PPTP protocol for those that value speed over security.

Is PureVPN free?

While you can’t use PureVPN for free, you can try this VPN risk-free with a 31-day moneyback guarantee. For only 0.99, you can try out this VPN for seven days.

Does PureVPN work for Netflix?

Thanks to their latest updates, PureVPN prides itself on offering a seamless Netflix streaming experience. You don’t have to worry about limits on your Netflix subscriptions, and even when you are on the move – with easy access to its UK and US libraries, you won't miss out on anything.

Does PureVPN work for torrenting?

Yes. PureVPN allows file downloads, P2P, and file sharing on their network (although only on specific server locations). PureVPN desktop app comes with a dedicated file-sharing feature that allows users to set up secure torrents in a single click.

How can I contact customer support?

You can get support from PureVPN through their 24/7 live chat or email service. It’s a bit disappointing that they don’t offer support via telephone.

Will PureVPN log my data?

No. PureVPN has a strict no-data logging policy. They don’t keep any logs that might help in monitoring your web activity or identify you.
Author: Daniel Jovanovic
Daniel Jovanovic is an avid website creator who started exploring the World Wide Web as a young kid. Being still a newbie got his first project hacked, which inspired him to learn more about network protection. Now he understands internet security by heart, and this is why he is our VPN expert.